Last Updated 9/9/2020
You should also read our Terms of Service which set out the agreement between you and First Contact when you are using one of our Games.
What Information About Me Is Collected and Stored
We may collect certain data directly from and automatically via your use of the Games including non-identifiable game play information from you and/or your device as you use the Games, such as a player telemetry data, play progress or progression, inventory, items collected and/or unlocked, levels achieved, games played, match details, performance stats, team details, achievements, preferred settings, how long the game was played and when, any in-game purchases that might be made via a virtual currency, and other usage statistics. This data is generally anonymized and therefore will not be associated directly with you or your account.
In addition, please note, our Games use third-party platforms like a gaming network and/or hosting service (such as and with limitation the Sony PSVR, Oculus, and Vive platforms) for you to purchase, install, play, connect to, and/or engage with our Games. When you use these third-party platforms for our Games, the third-party platforms may or may not provide us with information about you. For example, although it is not common, we may in certain circumstances receive your name, address, phone number, email address, date of birth, and/or account information. The third-party platform may allow you to control what information is provided to us. We are not responsible for the terms, policies, disclosures or actions of any third-party platforms.
Additionally, any communications made using or during the Games should not be considered private. You acknowledge and agree that you have no expectation of privacy concerning the transmission of any user generated content or communications, including without limitation chat, text, or voice communications. Because voice, chat, text, and other communications and user generated content may be viewed and/or heard by other users, users should avoid revealing any personally identifiable information in those communications.
We also do not collect personal information from you when you visit our Site. However, if you choose to contact us via email, we may retain your email and email address along with any other associated information. Doing so is completely voluntary on your part, and you have the choice about whether and what information to disclose via your email.
We may collect certain personal information from you during the course of our normal business operations if you do business with us and/or are employed by us. For example, we may collect certain personal information about you (such as, without limitation, name, email address, date of birth, address, and phone number) either directly from you or from your representative, or from third parties authorized by you.
How We Use and Share Your Information
Third Parties. We may engage vendors, agents, service providers, and affiliated entities to provide services to us. In providing their services, they may access, receive, maintain or otherwise process data on our behalf. Our contracts with these service providers do not permit use of your data for their own marketing and other purposes.
Legal Matters; Safety. We may, without your consent, access and disclose your information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law or to prevent or investigate suspected fraud or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your information and/or communications in situations that we believe to be: (i) emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat; or (ii) your conduct that we believe is inappropriate and inconsistent with generally accepted norms of behavior.
Access To Your Information
If for any reason you are concerned that any information you provided to us is not correct and you wish to change or delete it, you have the ability to review and update your personal information to the extent we have it. If you would like to do so, please contact us as set forth below. You may also contact us to request access to, transfer of, or erasure of your personal information to the extent we have any. Specify the nature of your request and the information that is subject to your request.
We reserve the right not to allow access to your information or to limit your rights (e.g. if such disclosure is prohibited by law or if the rights of another individual might be violated). In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent or request transfer or erasure. Please note that changes or access you request may not be effective immediately. Please also note that despite any request for removal of or change to personal information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
Please note, with regards to automatically collected non-identifiable game play information, much of that information will not be associated directly with you or your account, and therefore we may not be able to provide you with access to that information.
We do not use any cookies for any purpose, including “session” cookies, “persistent” cookies, flash cookies, web storage, web beacons or other technology that tracks you in relation to the Games or Site.
We rely on the following legal grounds to use your data:
Where it is needed to provide you with our Services.
Where it is in our legitimate interests to do so, such as: managing our products and services, and providing our Services to you.
To comply with our legal obligations.
With your consent or explicit consent, where applicable.
For a public interest.
Your Rights Under Data Protection Laws.
Here is a list of the rights that individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
The right to be informed about the processing of your personal information.
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
The right to object to processing of your personal information.
The right to restrict processing of your personal information.
The right to have your personal information erased (the “right to be forgotten”).
The right to request access to your personal information and to obtain information about how we process it.
The right to move, copy or transfer your personal information (“data portability”).
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
If you have any questions or concerns regarding these rights please contact us via the contact information below.
How Long Is Your Personal Information Retained By Us.
What Steps Are Taken To Keep Information Secure
We exercise great care in providing secure transmission of your information from your device to our servers. Information collected by our Services is stored in secure operating environments that are not available to the public. Please understand, however, that while we try our best to safeguard your information once we receive it, no communication of data can be guaranteed to be 100% secure.
How Can We Transfer Your Personal Information
Your information collected through the Services may be stored and processed in the United States or any other country in which we or service providers maintain facilities. We may transfer information that we collect about you across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. Wherever your personal information, if any, is transferred, stored, or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.
What Are Your Choices and How Do You Opt-Out?
Your California Privacy Rights
As described above, we do not directly collect any of your personal information. Similarly, we do not sell personal data and have not done so in the past 12 months. However, if you would like more information on what, if any, personal data we have, please send an e-mail to firstname.lastname@example.org.
We do not knowingly collect or maintain personal information from persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Games at any time or in any manner. If we learn that information of persons under 13 years of age has been collected on the Services without verified parental consent, then we will take the appropriate steps to delete this information. Teenagers under the age of 17 and over the age of 13 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out policy or to raise any concerns.